Frequently Asked Questions
FAQs, are a collection of common inquiries and their succinct, informative answers. These handy resources provide quick solutions, simplifying user experiences and reducing the need for extensive customer support.
What is Garage Cycles?
Garage Cycles is your go-to destination for a wide range of high-quality bicycles, parts, and accessories. We offer a curated selection of products to cater to all your cycling needs.
How can I place an order?
Placing an order is easy. Simply browse our website, select the items you want, and add them to your cart. Then, proceed to checkout, provide your shipping information, and make your payment. You'll receive an order confirmation via email.
Can I return a product if I'm not satisfied with it?
Yes, we have a hassle-free return policy. If you're not satisfied with your purchase, please contact our customer support team within 30 days of receiving your order to initiate a return. Be sure to review our detailed return policy for specific guidelines.
What payment methods do you accept?
We accept a variety of payment methods, including credit cards, debit cards, and secure online payment options. You can choose your preferred payment method during the checkout process.
How long does shipping take?
We aim to deliver your order within a maximum of 7 days from the date of order confirmation. The actual delivery time may vary depending on your location and product availability.
Do you offer international shipping?
Yes, we offer international shipping to select destinations. Please note that international shipping may have longer delivery times, and any applicable customs duties or taxes are the responsibility of the recipient.
Can I track my order?
Yes, we provide order tracking information as soon as it's available. You can use this information to monitor the status of your delivery. We also offer real-time order updates for your convenience.
Are there any warranties on your products?
Many of our products come with manufacturer warranties. The duration and terms of these warranties may vary by product. Please check the specific product details for warranty information.
How can I contact your customer support team?
If you have any questions, concerns, or need assistance, you can reach our customer support team by Email: matt@garagecycles.cc
Do you offer any customization options for bicycles and parts?
Yes, we offer customization options for some of our products. If you have specific requirements or preferences, please contact our team, and we will do our best to accommodate your needs.
What do I do if I receive a damaged or defective product?
If you receive a damaged or defective product, please contact our customer support team immediately. We will guide you through the return or exchange process and ensure your issue is resolved promptly.
Can I visit your physical store to see the products in person?
Currently, we operate as an online store. You can explore our products and make purchases through our website. If you have questions or need assistance, feel free to contact us online or via phone.
Updated 11/8/24
Is the Yamaha fan promotion still active?
Yes! Continue to receive 60% off in-stock Yamaha bicycles and an extended 5-year battery.
Will Yamaha continue to support parts for closeout bikes?
Yamaha is continuing to support all closeout models of bikes with parts.
How much is shipping?
Bikes ship $279 flat rate in the lower 48 US states with sales tax in Utah only and include shipping insurance!
What happens if my bike is damaged on the way to me?
It's rare, but if your bike is damaged in transit, accept it from the carrier. After you assemble it, assess for any potential damage and contact us to initiate an insurance claim with bikeFlights!
Are the Yamaha bikes in-stock?
Yes, Yamaha bikes that show "in-stock" availability online are in-stock and ready to ship.
My Yamaha order has been really delayed - can you explain?
Some early Yamaha orders have recently been cancelled and we're working to contact customers to switch them to another bike or refund them. We apologies for the late information and inconvenience, but are working to offer replacement options or refund orders. Thanks for your patience in those circumstances.
If you have any more specific questions or require additional information, don't hesitate to reach out to our customer support team.